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Frequently asked questions

General

  • What is GlobalTuners?
    GlobalTuners provides everything needed to make all kinds of radio receivers available and controllable to others over the internet. GlobalTuners provides the website and all software, the 'site operators' provide the receivers and share them with the world.
  • Why do I have to register?
    GlobalTuners is a community. We need some information to identify you and communicate with you.
  • Why do you want my personal information?
    Most of the information is optional. It's up to you to share it with the world. We may use it for statistical purposes.
  • Is my personal information visible to the public?
    Most of the information is visible to the public, your e-mail address is only visible to administrators.

Using the receivers

  • The receiver is locked to ... users?
    This simply means that only users of the specified user level can control the receiver. When it says 'Locked to normal users' it basically means that new or 'trial' users can not use the receiver - effectively preventing any (accidental) abuse of the system by new users.
  • I'm new here and can't use any receivers
    During the first two weeks after you have created your account, you will have limited access to the receivers. You can use nearly all receivers, provided that no one else is using it. You can easily find free receivers by selecting the 'Free only' box in the receiver list. This prevents (accidental) abuse of the system by new users while they are getting to know the system - it's not because we don't like you!
  • I don't hear anything?
    It may take up to a minute for audio to start on mobile devices. If you still hear nothing, try to set the Squelch to 0%. Maybe there's just nothing to hear on that frequency, try another one from the bandguides.
  • I don't hear anything and I'm using Sophos Antivirus
    There's a known problem with Sophos Antivirus interfering with streaming audio websites. You may have to disable 'Web Download scanning', see this knowledge base article from Sophos for details.

My account

Sharing a receiver

  • How can I share my receiver?
    It's very easy to share most computer-controlled radio receivers with the world. Just go to the 'Share your receiver' page and fill out the required information. After that, you're taken to the software downloads. The software should be very easy to install on most operating systems. When that's done, make sure your receiver is connected and try to contact a GlobalTuners team member by e-mail (to support@globaltuners.com) or the Global Chat. Please specify the serial port number, baud rate, CI-V address and soundcard name, if applicable and known. The team member will then configure the server software and your receiver is online!
  • Is it possible to share multiple receivers from one computer?
    Yes, this is possible! Just follow the normal procedure. You do not need to install the software again, just inform the GlobalTuners team (via e-mail, support@globaltuners.com) that you want the new receiver to be added to an existing receiver and we'll get it online!
  • What do I need to share a receiver?
    First of all, you need a radio receiver. Preferably one with a computer interface (see 'Which receivers are supported?'). You also need the proper hardware (usually just a cable) to connect the receiver to the computer, and, usually (the only exception being the Icom PCR receivers with USB port and some USB SDR receivers), an audio cable to connect the audio output of the receiver to the audio 'Line in' connector of the computer. You also need a computer with one of the supported operating systems (see below) installed. And, obviously, you need some kind of internet connection.
  • What operating systems are supported?
    Our software has been tested on Windows (XP, Vista, 7, 8), Debian Linux, Ubuntu Linux, and some other Linux distributions. The operating system must supports the computer's serial port and soundcard.
  • Can I restrict access to certain frequencies?
    Yes, it is possible to restrict access to certain frequencies. In some countries, for example, it is not allowed to listen to law enforcement transmissions. In such cases, it is possible to block these frequencies. If you need this feature, please contact us via the support system.
  • About bandwidth usage
    We have some techniques to minimalize the bandwidth usage by our system. We have a so called 'Relay' system - which basically means that most of the internet traffic is sent through our systems instead of yours (this also helps to work around most firewalls). It is also possible to only use the Low quality audio stream to decrease the bandwidth usage even further. In a worst case scenario, your internet connection would be processing only about 2 kilobytes per second, and only as long as someone is listening!

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